I was browsing restaurant reviews that had come out recently and saw
this one by Brandon Fox about
Zed’s Cafe and thought it was worth checking out. So, I then went to Zed’s website and saw that they were soon to have a prix fixe dinner. They advertised on their website that it was three courses with a half bottle of wine for $23.99. This was such a good deal and based on the review that I had read, I decided to take
my group there.
I called and made the reservation for 10 people (it’s been hard to get big groups together in the summer time). At the time, I explained who we were and about the group. I had such an overwhelming response from my group that I called back to see if they could accommodate 20 of us. They assured me that it wouldn’t be a problem.
A few days later, Zed’s called me to ask about the menu. I told them that we would be doing the prix fixe and they seemed relieved. So, I have spoken to the restaurant three times now before our dinner.
I arrive at Zed’s at 6:30 and a few of my members are already there. They had sat at the bar and ordered some wine. Apparently one of them mentioned that they were really happy about what deal we were getting with the meal and the wine. The manager approached me when she determined that I was the organizer of the group and told me that some of my members seemed to be mistaken about the deal for the evening. She said that they were under the impression that they would get a half-bottle of wine included in the $23.99 price. I told her that they were correct in thinking that because that was exactly what their website said. She told me that I was wrong and I insisted that their website said exactly that. Some of my members chimed in at this point and backed me up that I wasn’t seeing things. She said that she would investigate what the website said.
I asked for us to be seated at this point and looked around the dining room for a space large enough for 18 (we had 2 drop out at this point). All I saw was a table for 8 and two tables for 4 surrounded by a few tables for 2. She informed me that they did not want to move tables around and that we would have the tables for 8 and 4 and if there were any extra that they could have the tables for 2 as well. I told her that I really didn’t expect that my members would have to sit separately from each other and that I should have been informed earlier that the seating was a problem. I asked for the tables for 8 and 4 to be put together and they refused. The manager then made an excuse that she really didn’t know anything about my reservation but later contradicted herself by revealing that she knew that we had originally had a reservation for 10 and then changed it to 20.
The manager goes back in the office to investigate her website and returns to speak to me. She told me that the deal was really a half off of a bottle of wine even though the website was incorrect. I told her that while that may be what they intended, it was not what they had advertised. She refused to honor what their website stated. And here folks, I do have to admit that I used my blogging powers for ill. I politely told her that that was fine but that I’d be writing about it in my blog. She quickly scurried to the back office again and returns less than 2 minutes later with an offer of 2 free bottles of wine for the table (there are actually 13 of us at this point).
Now back to the matter of the tables. Verena, my friend and assistant organizer, arrives and ended up seated at one of the tables for 4 by herself. She was NOT happy about this set of circumstances. So, she approaches the manager and insists that the tables be put together. I think that the manger realizes at this point that she’s really stepped in it and they finally agree to put the 4-tops with the 8-top and we are all seated together.
I will interject here that the waiter who was making sure that our water was replenished and such was doing an excellent job. The service was not all bad.
My group members start perusing the menu and many are disappointed that the online menu and the actual menu differ quite a bit. I know that I had had my heart set on the pork cheeks.
The manger comes back to our table to take the orders herself. I am seated at the head of the table. She begins with the person seated on my left and ends with the person seated on my right. Yes, dear readers, you guessed it. She didn’t take my order. I quickly flag down another server and tell him that I was left out of the ordering. Can we all spell passive aggressive? He apologizes and takes my order.
From there, we all enjoy ourselves with lively conversation and drinking our free wine. One of the bottles that we got was a recent favorite of mine, Layer Cake Primitivo. It is a lucious zinfandel (the real stuff, not that pink crap) that everyone enjoyed. I highly recommend picking up a bottle or two or three. I recently cleared out Once Upon a Vine Southside’s stock but maybe they’ve gotten more in. The other bottle was a white and I apologize that I didn’t see what it was.
Our appetizers arrive. I had ordered the beet salad with walnuts and goat cheese. The salad was good although I only detected flakes of walnuts instead of actual pieces. It was like the bottom of the bag was sprinkled over my salad. Some of my dinner companions said the same thing about their salads. The other appetizer available was the sweet potato soup. No one, and I mean not a single person liked this. Frankly, I have never tasted a sweet potato that bland. It almost tasted like canned pumpkin was used to make the soup rather than fresh sweet potatoes. Some tried to add salt to brighten the flavor of the soup but it didn’t help. No one ate more than a few spoonfuls and then gave up. When the manager and our other waiter came to clear the appetizer plates, nothing was said to anyone about the almost full soup bowls even though it was painfully obvious that it was a definite miss.
After an acceptable interval, our entrees arrive. I had ordered the tilapia over a “spicy” slaw with a ginger-lime sauce. The tilapia was well cooked, however, there was nothing spicy about the slaw and no ginger-lime sauce was in evidence. Also, the fish and the slaw were approximately the same color so my plate was a mound of beige and cream. Yum!
The other entrees available were a Mahi filet over cheese grits and basil pesto and hanger steak over Wehani rice. My dining companions let me taste a little of some of their entrees and I found the cheese grits to be heavenly while the hanger steak was somewhat greasy. The Wehani rice was good but not spectacular in my opinion.
On to dessert. There were two options: vanilla pound cake and chocolate mousse cake. I ordered the chocolate mousse cake. When it arrived, it was definitely not a chocolate mousse cake. It was basically a brownie. A rather hard brownie at that. Now, I wouldn’t have minded if they had run out of the chocolate mousse cake and had substituted the brownie and told us about the substitution. Nothing was said about it at all. The vanilla pound cake was even worse. It was so dry that there were people pouring wine over the cake to make it even palatable.
In their favor, they did agree to do separate checks for us all.... see, I’m trying to show both good and bad.
Overall, the food was hit and miss (mostly miss) and the service (other than our one waiter) was pretty bad. Some of my members did say that they might give them another chance on their own but I, for one, won’t be going back to Zed’s Cafe.
If you’d like to read what some of my members had to say about their experience, go to:
http://diningout.meetup.com/605/calendar/8100339/